Shipping policy

 

Last Updated: August 12, 2025

This Shipping Policy outlines how Baby Brands processes, fulfills, and delivers your orders when you shop with us in-store or online through our website (the “Services”). By placing an order with Baby Brands, you agree to this Shipping Policy in conjunction with our Terms of Service.

Processing Times

  • Orders are typically processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be extended during peak seasons, promotional periods, or due to unforeseen delays.

Shipping Methods & Delivery Times

  • We offer a variety of shipping methods, including standard, expedited, and express delivery.

  • Estimated delivery times will be displayed at checkout and vary depending on your location and selected shipping method.

  • Delivery estimates do not include order processing times and are not guaranteed due to factors outside our control (e.g., carrier delays, customs processing, weather events).

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address, the weight and size of your order, and your selected shipping method.

  • Occasionally, we may offer free shipping promotions, which will be clearly indicated on the Services.

Order Tracking

  • Once your order ships, you will receive a confirmation email containing tracking information (when available).

  • You can use the provided tracking number to monitor your shipment’s progress.

Shipping Locations

  • We currently ship to addresses within Canada and select international destinations.

  • Some items may have shipping restrictions due to size, weight, or destination regulations.

Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any applicable customs fees, import duties, or taxes.

  • These charges are determined by your local customs authority and are not included in the product price or shipping cost.

Damaged, Lost, or Delayed Shipments

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can assist you.

  • For lost or delayed shipments, we will work with the carrier to resolve the issue.

  • We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Address Accuracy

  • Please ensure your shipping address is correct before placing your order.

  • We are not responsible for orders delivered to incorrectly provided addresses.

Contact Us About Shipping

For any shipping-related inquiries, please email [email protected] or contact us at:
Baby Brands – 2121 McCowan Rd, Toronto, ON, M1S 3Y6, Canada