Terms of service

 

Last Updated: August 12, 2025

This Service Policy outlines how Baby Brands provides, maintains, and supports its products and services (the “Services”), both in-store and online. By using our Services, you agree to this policy in conjunction with our Terms of Service.

Our Commitment to Service

At Baby Brands, we are committed to providing a curated shopping experience with quality products, timely support, and clear communication. Our Services are powered by Shopify to ensure secure transactions and an efficient online experience.

Order Fulfillment

  • All orders are processed and shipped according to our Shipping Policy.

  • We strive to fulfill every order accurately and in a timely manner.

  • If an item becomes unavailable after your order is placed, we will notify you and provide a refund or suitable alternative where possible.

Customer Support

  • You can reach our customer service team via [email protected] or at our store address during business hours.

  • We aim to respond to inquiries within 2 business days.

  • Support includes assistance with product questions, order issues, returns, exchanges, and warranty claims (where applicable).

Returns & Exchanges

  • Returns and exchanges are accepted in accordance with our Return Policy (provided separately).

  • Items must be in new, unused condition with original tags and packaging.

  • Some items, such as personal care products, clearance items, or final sale products, may not be eligible for return.

Product Warranties

  • Some products may be covered by a manufacturer’s warranty.

  • Warranty details and claims processes will be provided by the manufacturer and may vary by product.

Accuracy of Information

  • While we make every effort to ensure product descriptions, images, and pricing are accurate, errors may occur.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

Service Limitations

  • We may update, change, or discontinue certain products, features, or Services without prior notice.

  • We are not liable for service interruptions caused by maintenance, upgrades, technical issues, or circumstances beyond our control.

Feedback & Complaints

  • We value your feedback to help us improve our Services.

  • Complaints regarding our Services can be submitted to [email protected].

  • Depending on your location, you may have the right to escalate a complaint to your local consumer protection authority if you are not satisfied with our resolution.